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Feature
Every conversation, one inbox
In-app chat, Airbnb messages, WhatsApp — unified inbox with internal staff notes.
Key capabilities
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In-App Chat
Direct messaging with guests
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OTA Messages
Airbnb, Booking.com in one inbox
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WhatsApp integration for guest comms
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Internal Notes
Private staff notes on conversations
Unified inbox
Airbnb messages, Booking.com, WhatsApp, in-app — all in one thread per guest.
- ✓All channels in one view
- ✓Per-booking conversation thread
- ✓Message status (read/unread)
- ✓Guest contact card
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Unified inbox
Internal notes
Staff can leave private notes on conversations that guests never see.
- ✓Private staff annotations
- ✓Flag important conversations
- ✓Assign conversations to staff
- ✓Auto-reply templates
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Internal notes
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